GoToAssist Support - Customer

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Quick Guide To Install GoToAssist Support - Customer

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.

This is a secure support app but should only be used with a trusted agent.

Updated on

Jul 28, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties
App info and performance and Device or other IDs
No data collected
about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

155 reviews

ERNIE SAUNDERS

April 19, 2022

After 7 years of good service and support, I needed support to fix an issue with my phone which is what I use to control my sonos/alexa/Amazon songs with. It always showed name of song artist and ability to skip forward or backwards in choosing a song to hear. That all went away so I called sonos support. Spent about an hour trying this that and the other till I couldn't spend anymore time trying in vain to rectify the problem. I'll have to try again when I have more time.

20 people found this review helpful

LP Blake

June 15, 2022

Terrible now Used to be able to provide a code to others and they would connect there PC. I still have that old app but they made it so a code can not be generated. And then removed the app all together as well. This forces me to have to use a computer to connect to others computers. When before I could use my phone in a pinch.

24 people found this review helpful

Gregory Bowden

February 1, 2021

Received a call from "Amazon agent" about fraudulent purchase and to download this app. It wouldn't open fully and she spoke so quickly I begged her to slow down until l was yelling at her until she finally disconnected. I called Amazon they said they NEVER USE THIS OR ANY APP that this was a fraud! Businesses call claiming to be someone else, ask you to download THIS APP... I didn't get information typed out though they did have temporary phone access. Closed Amazon account immediately!

21 people found this review helpful